How can we help?

How can we help?

Platform Etiquette Platform Etiquette Registration Registration Gig Lister Gig Lister Gig Worker Gig Worker Job Lister Job Lister Job Hunter Job Hunter Recruiter Recruiter Promote Promote Volunteer Volunteer Volunteer Request Volunteer Request Technology Technology Money Money
Disputes Disputes
Stripe Stripe
Refunds Refunds
Gig payment process Gig payment process
Pay and dispute prevention Pay and dispute prevention
Dispute Fees Dispute Fees
Know Your Customer (KYC) Know Your Customer (KYC)
Payment process Payment process
Gig pay release Gig pay release
90 day gig rule 90 day gig rule
Supported Cards Supported Cards

Frequently Asked Questions

What methods of payment are supported? arrow-right

We support visa/mastercard debit or credit cards only.

See pricing page for more info

Or go to our Help Centre pay section for more info on pay in general

How long does it take for me to receive my money after it has been released? arrow-right
Stripe can take up to 4 - 7 working days for our payment provider to deposit the funds into your account after they have been released.
What if I believe that there has been an error with my card payment? arrow-right
In the first instance, please contact us so we can discuss and understand your concerns.
Can I see how much money I have spent on gigexchange? arrow-right
Go to your pay page to see your expenses.
How do I know I will be paid for my gig? arrow-right
Our leading payment provider will independently hold the money, for security and peace of mind for the gig worker, as well as a robust disputes policy and reducing fraud on the platform. Once you have completed the work, the gig lister will be notified and they will release payment once they are satisfied with the work completed, as outlined and agreed in the gig listing. For more information about pay in general, go to our Help Centre pay section
How does gigexchange make money? arrow-right
We are a marketplace that brings together people wishing to find work, or those wishing to find workers. We are determined to drive down the cost of business, increase income opportunities for all. We call this empowering the win-win. We charge fair prices for all our services, as we believe we only win, when everyone else is. For more information around our pricing, see here.

See here for more Help & Support questions