How can we help?

How can we help?

Platform Etiquette Platform Etiquette Registration Registration Gig Lister Gig Lister Gig Worker Gig Worker Job Lister Job Lister Job Hunter Job Hunter Recruiter Recruiter Promote Promote Volunteer Volunteer Volunteer Request Volunteer Request Technology Technology Money Money
Difference between a gig and a contract Difference between a gig and a contract
Difference between a gig and a job Difference between a gig and a job
Getting set up, identity verified and paid Getting set up, identity verified and paid
Step 1 - Apply for a gig Step 1 - Apply for a gig
Fixed vs Negotiate Fixed vs Negotiate
Step 2 - Negotiate Step 2 - Negotiate
Step 3 - Agree gig terms Part 1 Step 3 - Agree gig terms Part 1
Step 3 - Agree gig terms & Accept Part 2 Step 3 - Agree gig terms & Accept Part 2
Gig Scope Change - Agree Gig Scope Change - Agree
Step 4 - Work the gig Step 4 - Work the gig
Step 5 - Complete the gig Step 5 - Complete the gig
Gig Price & Service Fee Gig Price & Service Fee
Gig Scope Change - Pay Gig Scope Change - Pay
Gig Feedback & Completion Gig Feedback & Completion

Frequently Asked Questions

Are gig workers verified? arrow-right
All gig workers must be identity verified by Stripe when registering as a gig worker. This adds an additional level of trust to our platform. Because we offer a reputation service, you can also see all historical work conducted by the worker. This quickly builds trust within the marketplace, but also removes fraudsters and scammers. Any behaviour that breaches our platform standards results in those worker being removed from our platform.
How do I know I will be paid for my gig? arrow-right
Our leading payment provider will independently hold the money, for security and peace of mind for the gig worker, as well as a robust disputes policy and reducing fraud on the platform. Once you have completed the work, the gig lister will be notified and they will release payment once they are satisfied with the work completed, as outlined and agreed in the gig listing. For more information about pay in general, go to our Help Centre pay section
Why do I need to upload my passport or driving license? arrow-right
You are uploading this information to Stripe, so they can validate you, which in turn builds trust for potential customers. This enhances the payment framework and yourself as a result, building another tier of trust and reputation inside our marketplace.
Do I need insurance to work a gig? arrow-right

We would recommend you investigate Insurance depending on the relevant service offering.

We have consciously decided not to include insurance as a built in package for gig workers. As we believe this may not be relevant for every one.

But we have partnered with Abbots, as they embody our commitment to delivering the fairest service and fees. For more information about them go to our partners section.

Is there a set length or time limit to listing or completing a gig? arrow-right
Yes, gigs must be completed before 90 days. The default behaviour is to release the funds after 90 days. If you believe your gig will take close to this time, we recommend breaking down the gig into smaller gigs.

See here for more Help & Support questions