FAQs

We are the only marketplace in the world offering all ways of working & advertising.

Our services include the gig economy, conventional job advertisements, volunteering opportunities as well allowing you to promote and advertise your personal or business services.

We are determined to drive down the cost of business.

Increase opportunities for all.

We call this empowering the win-win.

Yes, we take very seriously any behaviour that is threatening, violent, aggressive or harassing.

We recommend all communication is through our chat portal, so we have an audit of this.

Please contact us through our contact page.

We support visa/mastercard debit or credit cards only.

See pricing page for more info

Or go to our Help Centre pay section for more info on pay in general

We would recommend you investigate Insurance depending on the relevant service offering.

We have consciously decided not to include insurance as a built in package for gig workers. As we believe this may not be relevant for every one.

But we have partnered with Abbots, as they embody our commitment to delivering the fairest service and fees. For more information about them go to our partners section.

See the technical specifications page in our Help Centre.

Our preferred browser is chrome. Always use the latest version.

We do not recommend using IE for our platform

You are uploading this information to Stripe, so they can validate you, which in turn builds trust for potential customers.

This enhances the payment framework and yourself as a result, building another tier of trust and reputation inside our marketplace.

Yes, we have done everything to keep your personal information safe.

We have partnered with Cloudflare, Google & Stripe to ensure all PCI compliance protections are in place.

All card payment information is stored on Stripe, not gigexchange.

We abide by all security best practices to reduce the risk of your customer data loss.

Our leading payment provider will independently hold the money, for security and peace of mind for the gig worker, as well as a robust disputes policy and reducing fraud on the platform.

You, the gig lister, control when the money is released after satisfactory completion of the work outlined.

For more information about pay in general, see our pay section in the Help Centre

If the gig was set as negotiate, then yes.

For fixed price, no. When replying to a fixed price, you are accepting the terms and price set out in the gig.

For more information, see our help centre gig section.

Please note, any changes you make to the gig are additional and any price is additional to what has already been paid.

Go to your pay section

For more information on pay in general, see our Help Centre on pay

Our leading payment provider will independently hold the money, for security and peace of mind for the gig worker, as well as a robust disputes policy and reducing fraud on the platform.

Once you have completed the work, the gig lister will be notified and they will release payment once they are satisfied with the work completed, as outlined and agreed in the gig listing.

For more information about pay in general, go to our Help Centre pay section

If after repeated attempts to communicate with the gig lister or gig worker via the chat portal, please get in touch with us.

We need to see attempts on the chat portal to act on this.

You can cancel your gig once payment has been released, if you have a valid reason you can prove.

We will question why this is the case. If there reasons are valid ie the gig worker has cancelled, we will refund without question.

But please be mindful we will monitor for exploit and your gig listing completion rating will suffer if we believe misuse.

If we see repeated attempts to exploit, we will take action to remove you from the platform.

We are founded and developed by gig workers of the NZ economy. We passionately care about driving down the cost of business and increasing opportunities for all. We have developed a platform we believe can do this for you.

We hope by creating a marketplace combing all ways of working and advertising, along with working and designing smarter, we can reduce our costs, so we don’t have to offset them onto you.

We call that empowering the win-win.

For more information see our fair pricing policy.

At gigexchange, we believe we can offer exceptional support without the need of a call centre.

Please contact us here for any queries and we shall endeavour to answer your questions digitally.

We will call you in exceptional circumstances.

FAQs are simple answers to commonly asked questions.

The Help Centre is there to aid you through completing each sections services ie how to register or how to list a gig.

Ensure your profile is fully up to date, representing yourself and your skills as honestly as possible.

For any gigs won, conduct yourself with grace. Treat the customer with respect. Keep the customer updated on progress of the gig. Ensure you keep evidence of your work. Complete the gig to a high level, within the agreed timeframes. This will ensure your ratings and reviews are exemplary. This will ensure your brand is in demand for future gigs you are interested in.

This is your choice. If you wish to use us simply for establishing trust with new relationships then take them off-platform once established, we are happy with that. We do not want our customers to feel like hostages.

When you need a new relationship, we will be here for you again.

When you set a fixed price gig, the price is non-negotiable, so anyone applying for the gig agrees to the price set in the gig listing.

Negotiable gigs have no price set on the listing, but allow the gig lister and gig workers to negotiate through the private chat portals.

Once an agreement is made, the scope or works and price is updated on the gig listing and agreed to by both gig lister and worker.

With a negotiable gig, you can also make a change to the scope of the gig once it is in flight.

Please note, any new price is just for the additional work, not the total value of the old and new.

Yes! The gig economy is all encompassing.

Use your skills to earn some extra cash on the side.

Test the water into moving full time into gig work.

Build your brand to help you land that dream job.

Empower flexibility into your life.

Or fund/test the viability of your passion.

If you need help with your CV, practising for job interviews, upskill your development through additional training. We believe you can find solutions to all your needs on the gigexchange platform.

Build your brand through completing gigs or volunteering to help you land your dream job.

Good luck!

A gig is a pre-defined task that has a specific agreed outcome.

On the gigexchange, it if free to list a gig. You can either set a fixed price, which is agreed to by the gig worker. Or allow the gig to be negotiated. In this case both parties negotiate (through our real-time chat portal) then update and agree to the scope of works and price. The money is then released by the gig lister and held independently through our leading global Payment provider Stripe escrow account. Once the work is complete, you (the gig lister) authorise the release of the money to the gig worker.

A contract is a simple advertisement of the general requirements and skills expected of a job hunter through employment for a set period of time at a set hourly rate.

On the gigexchange, the job lister pays a small upfront fee to list the job advert. We allow job listers to then review job applicants CVs and profiles to determine which candidate is most suitable for the role.

A gig is a pre-defined task that has a specific agreed outcome.

On the gigexchange, it if free to list a gig. You can either set a fixed price, which is agreed to by the gig worker. Or allow the gig to be negotiated. In this case both parties negotiate (through our real-time chat portal) then update and agree to the scope of works and price. The money is then released by the gig lister and held independently through our leading global Payment provider Stripe escrow account. Once the work is complete, you (the gig lister) authorise the release of the money to the gig worker.

A job is a simple advertisement of the general requirements and skills expected of a job hunter through employment ie permanent or fix-term contract on an hourly rate.

On the gigexchange, the job lister pays a small upfront fee to list the job advert. We allow job listers to then review job applicants CVs and profiles to determine which candidate is most suitable for the role.

We provide this value add service to facilitate additional feedback after the job has been accepted.

You can both provide feedback on each other after a few weeks of beginning your new assignment.

This can help both the lister and worker build their marketplace reputation and brand.

This is an opportunity to sell your personal or business brand to the wider community. Ensure you classify and describe your service correctly. Provide all relevant contact info to attract new customers. Well designed pictures and videos will captivate your audience.

If you are a regular customer of the gigexchange, our transparent reputation service will act to validate your brand/service you are selling, which will reinforce your advert.

gigexchange has a limited time period in which to respond to disputes, usually 7–21 days.

After that time has passed, no further responses or evidence can be submitted.

Once a response has been submitted, it generally takes the card issuer 60–75 days to reach a final decision.

The gigexchange will get in touch (usually by email) to discuss the disputed payment. It may be that the dispute is the result of a misunderstanding.

If that is the case, it is important to contact your card issuer and tell them that you are no longer disputing the transaction.

gigexchange will follow its internal dispute process and liaise with Stripe until resolution.

When we receive a dispute from our payment provider Stripe, we receive a cost.

Depending on the circumstances, we may pass on this cost and our adminstrative cost to the instigating party if depending on specific circumstances.

All gig workers must be identity verified by Stripe when registering as a gig worker. This adds an additional level of trust to our platform.

Because we offer a reputation service, you can also see all historical work conducted by the worker. This quickly builds trust within the marketplace, but also removes fraudsters and scammers. Any behaviour that breaches our platform standards results in those workers being removed from our platform.