Payment Process – how does it work?

After you have agreed with the gig worker on all the scope of work and price, the fee is securely transferred to Stripe and held in a secure escrow account. This money is held independently until the gig is signed off as complete by the gig lister.

The money is taken immediately into the Stripe escrow account.

Whilst the gig is being completed, Stripe securely hold this payment.

When the gig is completed and the gig lister agrees to release the funds, a payment release request is sent to Stripe to release funds to the gig worker (minus gigexchange service fee + GST (in applicable)).

The payment is then transferred to the gig workers card. This process can take between 2 – 5 days.


Payment Process – why does my money go immediately?

As mentioned the money is immediately transferred to a secure Stripe escrow account and held independently until the gig is agreed as completed.

This is to provide a secure and trusted method of payment to both the client and worker (win-win)


How do I release payment when the gig is complete?

When you are notified by the gig worker as below

You can ‘release funds’ as process outlined below

More information can be found here regarding gig listing and releasing payment